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Build, customize, and deploy AI-powered agents that automate tasks, retrieve information, and take actions across Microsoft 365, web, social and custom channels.
Microsoft Copilot Studio provides an end‑to‑end conversational AI platform for creating and managing agents that work for individuals, teams, or entire organizations. Agents can answer questions, automate workflows, and operate autonomously, leveraging generative AI and enterprise data sources such as Microsoft Graph, Dataverse, Azure, and third‑party connectors.
Title: Customize Copilot and Create Agents | Microsoft Copilot Studio
URL Source: https://www.microsoft.com/en-us/microsoft-copilot/microsoft-copilot-studio
Markdown Content: Customize Copilot and Create Agents | Microsoft Copilot Studio
===============
This is the Trace Id: 7d8f35857305ee56fdc4ea4758f1a78b
Copilot
Copilot
For organizations * Microsoft 365 Copilot * Download Microsoft 365 Copilot app * Microsoft 365 Copilot for Sales * Microsoft 365 Copilot for Service * Microsoft 365 Copilot for Finance * Microsoft Copilot Studio * Microsoft Security Copilot * Microsoft Copilot in Azure * GitHub Copilot
Learn more * Get started with AI for your business * Copilot learning hub * Copilot 101 * Microsoft AI * Copilot blog
More
* [Microsoft Security](https://www.microsoft.com/en-us/security)
* [Azure](https://azure.microsoft.com/en-us/)
* [Dynamics 365](https://dynamics.microsoft.com/en-us/)
* [Microsoft 365](https://www.microsoft.com/en-us/microsoft-365/business/)
* [Microsoft Teams](https://www.microsoft.com/en-us/microsoft-teams/group-chat-software)
* [Windows 365](https://www.microsoft.com/en-us/windows-365)
* Tech & innovation Tech & innovation
* [Microsoft Cloud](https://www.microsoft.com/en-us/microsoft-cloud)
* [AI](https://www.microsoft.com/en-us/ai)
* [Azure Space](https://azure.microsoft.com/en-us/solutions/space/)
* [Mixed reality](https://www.microsoft.com/en-us/mixed-reality/windows-mixed-reality)
* [Microsoft HoloLens](https://www.microsoft.com/en-us/hololens)
* [Microsoft Viva](https://www.microsoft.com/en-us/microsoft-viva)
* [Quantum computing](https://azure.microsoft.com/en-us/solutions/quantum-computing/)
* [Sustainability](https://www.microsoft.com/en-us/sustainability/)
* Industries Industries
* [Education](https://www.microsoft.com/en-us/education)
* [Automotive](https://www.microsoft.com/en-us/industry/automotive)
* [Financial services](https://www.microsoft.com/en-us/industry/financial-services/banking)
* [Government](https://www.microsoft.com/en-us/industry/government)
* [Healthcare](https://www.microsoft.com/en-us/industry/health/microsoft-cloud-for-healthcare)
* [Manufacturing](https://www.microsoft.com/en-us/industry/manufacturing/microsoft-cloud-for-manufacturing)
* [Retail](https://www.microsoft.com/en-us/industry/consumer-goods)
* [All industries](https://www.microsoft.com/en-us/industry)
* Partners Partners
* [Find a partner](https://partner.microsoft.com/en-US/)
* [Become a partner](https://partner.microsoft.com/en-US/membership/cloud-solution-provider)
* [Partner Network](https://partner.microsoft.com/en-us/membership)
* [Azure Marketplace](https://azuremarketplace.microsoft.com/en-us/)
* [AppSource](https://appsource.microsoft.com/en-us/)
* Resources Resources
* [Blog](https://blogs.microsoft.com/)
* [Microsoft Advertising](https://about.ads.microsoft.com/en-us?s_cid=dig-src_uhfcomm)
* [Developer Center](https://developer.microsoft.com/en-us/)
* [Documentation](https://learn.microsoft.com/docs/)
* [Events](https://www.microsoft.com/en-us/events)
* [Licensing](https://www.microsoft.com/en-us/licensing/)
* [Microsoft Learn](https://learn.microsoft.com/)
* [Microsoft Research](https://www.microsoft.com/en-us/research/)
* [View Sitemap](https://www.microsoft.com/en-us/sitemap)
See Microsoft Build announcements about developer tools to create agents and multi-agent systems.
Complete tasks and execute processes with agents for individuals, teams, or functions. Build and customize an agent that works for you today.
Try for freeSee plans and pricing
Need help finding a product or solution? Try the AI-powered assistant.
Agents are expert systems that work on behalf of a person, team, or organization. Use natural language and generative AI to build agents that help modernize manual workflows.
Create custom agents or use templates to automate tasks and jumpstart business value.
Maximize impact with agents across business apps, websites, social media channels, and more.
Scale, innovate, and protect your enterprise data by managing your agents from a central admin center.
Learn more about agentsWatch the video >
Capabilities
Choose the right agent for you Customize agents Publish to channels Enhance Microsoft 365 Copilot Use advanced developer tools Secure and govern agents
Previous Next
“With Microsoft Copilot Studio, we have an effective platform for delivering the benefits of generative AI to our customers, providing them with faster service and an even better overall cruise experience.”
Scott Petit, Sr. Director, Holland America
USE CASES
Explore use cases and dive into specific examples and scenarios.
Previous Slide
Next Slide
Finance
Ensure accurate balance sheets using an agent to detect variances and automate corrections.
Human resources
Identify and rank top candidates with an agent that automates screening processes and surfaces ideal matches.
Customer service
Automatically identify customer preferences and patterns using an agent to deliver personalized upsell recommendations.
Information technology
Automate ticket intake and creation, triage, and communication through AI-powered support.
Legal
Accelerate legal reviews with an agent that detects risks, deviations, and compliance issues and recommends changes.
Marketing
Use an agent to ensure marketing aligns with brand and regulatory rules by detecting inconsistencies and risks before publishing.
Sales
Simulate AI-powered sales conversations that deliver real-time training—adapting tone, handling objections, and providing feedback.
Pricing
See pricing detailsEstimate your Copilot Studio usage
Pay-as-you-go
Start using Copilot Studio without any commitment up front
Start using Copilot Studio without any commitment up front
This product is not available in your market.
Pay for only what you use. Build and deploy agents across multiple channels to assist employees and customers.
Help ensure business continuity of business-critical agents without up-front licensing or entitlements.
*Azure subscription required
$200.00
25,000 messages/month, paid yearly
Get started with a Copilot Studio messaging pack, billed monthly1,2,3
Get started with a Copilot Studio messaging pack, billed monthly1,2,3
This product is not available in your market.
Build your own agents, available across multiple channels, to assist employees and customers.
Copilot Studio offers a graphical development environment to build agents using generative AI, sophisticated dialog creation, knowledge, actions, and built-in analytics that work with Microsoft conversational AI tools.
$30.00
user/month, paid yearly
Or$31.50 billed monthly
Annual commitment1
Or$31.50 billed monthly
Annual commitment1
This product is not available in your market.
Use Copilot Studio to create agents that work with Microsoft 365 Copilot.
Bring Microsoft 365 Copilot to your organization with a qualifying Microsoft 365 subscription for business or enterprise.
*Microsoft 365 Copilot may not be available for all markets and languages. To purchase, customers must have a qualifying Microsoft 365 plan forenterprise or business.
CUSTOMER STORIES
Read some of those customers’ stories.
Previous Slide
Next Slide
“The ability to bring in [AI] and agents to work alongside our colleagues to provide them quicker insight and give them the ability to be more efficient allows us to scale and grow the business while improving our overall consumer service.”
Simon Ellis, Head of AI Transformation and Enterprise Architecture, Pets at Home
“Microsoft Copilot Studio [is] proving to be the fastest and easiest way to build complex, AI-driven agents.”
Scot Pettit, Sr. Director of E-commerce, Holland America Line
“Right now, Friendly John can handle around 60% of customer questions and, with our next release, that number will go up to 90%.”
John Haisch, VP of AI and Automation, Nsure.com
“Copilot Studio is an enabler for us to create great customer experiences.”
Laura McLeod, Senior Product Owner for Conversational Banking, Virgin Money
“Microsoft’s leadership and innovation in the AI space led us to select Microsoft Copilot Studio. We also liked that many of the chatbot capabilities we needed were available out of the box. This contributed to an intuitive and easy-to-use development experience.”
Bobby van Groningen, IT Lead, ABN AMRO
Back to CUSTOMER STORIES section
RESOURCES
Blogs and e-books Infographics Videos Reports
Previous Next
Previous Slide
Next Slide
Blog
See Microsoft Build announcements about developer tools to create agents and multi-agent systems.
Blog
Stay up to date on the latest Copilot Studio product news and information.
E-book
Learn how AI agents are boosting agility, delivering personalized experiences, and improving business outcomes.
E-book
Discover how AI and low code empower your business to drive innovation, create AI agents, and enhance security.
Back to carousel navigation controls
Previous Slide
Next Slide
Infographic
See how agents use AI to automate and execute business processes.
Infographic
Understand how autonomous agents work on your behalf so you and your organization can accomplish more.
Back to carousel navigation controls
Previous Slide
Next Slide
Video
Learn how to easily design agents for your unique and diverse business processes.
Video
Develop your skills with building and configuring agents in Copilot Studio to automate your workflows.
Back to carousel navigation controls
Previous Slide
Next Slide
Report
Get the latest research and insights from the 2025 Work Trend Index Annual Report.
Report
Explore five emerging AI agent use cases in this report from Forrester Research.
Whitepaper
Learn about the features for governance, management, and data protection of your agents.
Back to carousel navigation controls
Get started
Contact your Microsoft sales representative or start a free trial.
Get all the features of an intuitive AI assistant with enterprise-grade security, privacy, compliance, and responsible AI.
Adopt agents with ease
Explore this comprehensive hub designed to accelerate Copilot Studio adoption. Find guides, demos, how-tos, and best practices to help your team confidently integrate AI and optimize business processes.
FAQ
Expand all
Collapse all
02/ ### What is an agent?
Agents are expert systems that surface in different channels, including in the background of Copilot. Copilot may have many agents that it brings together into a simple interface for you to interact with.
Agents use AI to automate and execute business processes, for a person, team, or organization. They come in all shapes and sizes and include those that:
* Answer user questions by retrieving or summarizing information.
* Take actions when asked, automate workflows, and replace repetitive tasks.
* Operate independently, dynamically plan, learn, and escalate.
Copilot Studio is also available to sign up for as a pay-as-you-go meter in addition to the existing message packs. This will allow customers the flexibility to only pay for the messages they consume at the end of their monthly billing period, after use. This new pay-as-you-go meter requires no upfront license commitment, allowing customers to scale usage and help ensure business continuity for mission critical business processes.
Once your paid subscription begins, cancellation policies vary based on your status as a new customer and your Microsoft product and domain selections. Learn more. Cancel your Microsoft 365 subscription any time by going to the Microsoft 365 admin center. When a subscription is canceled, all associated data will be deleted. Learn more about data retention, deletion, and destruction in Microsoft 365.
Prices shown are for marketing purposes only and may not reflect the actual list price due to currency, country, and regional variant factors. Your actual price will be reflected in the checkout.
2. [2] Message consumption rates: 1) Regular (non-generative AI) = 1 message; and 2) Generative AI (answers over your data) = 2 messages. Customers can use a mix of regular and generative AI messages with the capacity.
3. [3] To learn more, download theMicrosoft Copilot Studio Licensing Guide.
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